Refund policy

Returns and your right to cancel

You have 14 days to change your mind. You can cancel your purchase within 14 days without giving a reason. The period starts on the day after you, or someone you have nominated, receive the product. If the products from one order are delivered separately, the period starts on the day after you receive the last product.

How do you cancel?

Let us know within the cancellation period that you are cancelling your purchase. Email service@superninja.eco with your name, your order number and the products you are returning. You may use the model cancellation form at the bottom of this page, but you do not have to. We will confirm your cancellation by email.

Where do you send the product?

Send the product back no later than 14 days after telling us you are cancelling. You are in time if you send it before those 14 days have passed. Please include a note with your order number in the parcel.

From the United Kingdom:
Super Ninja UK
16 Valley Road
Birkenhead CH41 7DF
United Kingdom

From the European Union:
Super Ninja, c/o Packstore
Voltastraat 7
6716 AJ Ede
Netherlands

Who pays for the return?

You pay the cost of returning the product, unless it is faulty or we sent you the wrong product.

When do you get your money back?

We refund the full amount, including the standard delivery costs you paid, no later than 14 days after you told us you were cancelling. If you deliberately chose a more expensive delivery method than our cheapest standard delivery, we do not refund the extra cost. We refund using the same payment method you used for your order, unless you agree to another method. We may withhold the refund until we have received the product back or until you have shown that you sent it back, whichever is earlier.

How should you handle the product during the cancellation period?

You may inspect the product as you would in a shop. Handle the product and its packaging with care. If you have opened, activated or used a trap, we can no longer sell it as new. In that case we may charge you for the resulting loss in value.

Exception

The right to cancel does not apply to products that can deteriorate quickly or have a limited shelf life. For us, that means the nematodes against fungus gnats: they are living organisms.

Faulty or wrong product?

Is something wrong with your product, or did you receive something other than what you ordered? Let us know as soon as possible at service@superninja.eco, ideally with a photo. You are always entitled to a product that does what you can reasonably expect of it (your statutory rights). We will then replace the product or refund you, at our cost.

Model cancellation form

(Complete and return this form only if you wish to cancel your purchase.)

To: Fruit Fly Ninja B.V., trading as Super Ninja, Wijdstraat 1 b, 2801 KA Gouda, Netherlands, service@superninja.eco

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:
Products:

Ordered on*/received on*:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

* Delete as appropriate.